Terms of Sale
Customer Information - Terms of Sale
The following terms and conditions of sale constitute a binding agreement between Digital Display Systems UK Ltd. and its customers which applies to all purchases made on- line the Digital Display Systems UK ltd web site. And by any quotation given by Digital Display Systems UK Ltd. Customers are reminded that these terms and conditions do not affect your statutory rights. Please read them carefully, you may wish to print a copy for future reference.
Contract & Acceptance of Order
1: On Line orders are accepted by full payment through the online shopping cart.DDS UK Ltd accepts that the full payment for goods is a contract between the customer and DDS UK ltd. DDS will
Endeavour to fulfill the requirement of that contract within 28 days or refund your payment in full. Orders will be dispatched within 72 hours.
A orders not being shipped within 72 hours may be as a result of one or more of the following reasons:
· unavailability of stock
· the identification of a pricing error
· the identification of a product description error
· failure to obtain authorisation for your payment
· failure to satisfy our security concerns as regards the billing and/or delivery address details provided
· your failure to agree to any extra delivery charges where your requested delivery address is outside of the UK mainland
This list is not exhaustive.
2: Non on-line sales are accepted by a returned signed quotation supplied by DDS UK ltd or a signed official Purchase order.
General Sales
2 All goods remain the property of DDS UK Ltd until paid for in full.
A. All purchases must be paid in full before delivery. Payments are accepted on PayPal, or by direct payment to our Bank account.
B. All prices quoted are for new products and are priced in pounds sterling. Additional charges will be incurred for delivery, dependant on location. An invoice giving a description of the goods purchased and the price paid including VAT will be supplied.
C. The contract will be concluded in English. We may refuse to process an order for any reason at our sole discretion. We will not be liable to you or any third party for our refusal to process an order. Price and availability information is subject to change without notice. As manufacturers reserve the right to change specifications without notice, we must also reserve this right. All prices quoted do not include VAT.
Delivery
3. As we do not guarantee delivery for any specific time or date, we cannot be liable for any loss or inconvenience experienced as a result of delayed delivery or non-delivery.
In accordance with the Distance Selling Regulations, an order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging, unused and in perfect condition. Whereby a refund will be provided less the costs of carriage & handling charge of 2.5%. Please contact us for a returns address. If goods are received in any condition other than that listed above, they will be returned to you at your expense.
If goods are delivered in a damaged condition, or, if there is a shortage in delivery, or, if you have received the wrong goods, you must note this on the carrier's delivery schedule and, in addition, inform us either by phone or email within 3 days of delivery. We regret we are unable to give timed deliveries. All delivery dates are given in good faith but are subject to all matters beyond the control of the Company: including acts of God, strikes, lockouts and delay by suppliers. Delivery will normally be 3 to 5 working days from the clearance of payment subject to stock levels.
Accuracy of Information
4. DDS endeavours to take great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers however, errors may occur. If you are in any doubt we recommend you contact us by email to discuss the product in more detail. The illustrations are representative only. All sizes are approximate. All Items are subject to availability. All details, specifications, prices are accurate at time of publication, but may subsequently change. While we make every effort to ensure that the products shown are as close as possible to the actual specification there may be slight variations. All accessories are extra unless otherwise stated. We reserve the right to alter specifications as advised by the manufacturers.
Guarantee
5. All items are guaranteed for a minimum of 24 months. All goods sold comply with all applicable legislation and consumers are reminded that these items and conditions do not affect your statutory rights.
Right of Cancellation
6. The customer has an unconditional right to cancel an order. You must exercise the right to cancel an order by informing DDS UK ltd. in writing within the following time limits ("Cancellation Period").
Goods - from the date the order is accepted by DDS UK Ltd. until seven days after the Goods are delivered. Customers exercising their right to cancel an order must ensure that reasonable care is taken of the goods and that they are returned to DDS UK ltd. in an unused and as new condition complete in its original packaging and with all instructions and accessories. The return must include any premium offers or free gifts offered with the product. Alternatively DDS UK ltd can arrange the return of the goods at the customer’s expense.
DDS UK ltd will refund the purchase price of the goods or services within 30 days of receiving and checking the goods are as new and complete, less the cost of collection and delivery to Quality Electrical Direct Ltd. where necessary.
Pricing
7. Retail selling prices does not include value added tax at the UK standard rate.
Defective or Faulty Products
8. If the goods develop a fault within 28 days of receipt please contact us by email and we will arrange to collect the goods and provide a replacement. Please note that if no fault is found, the goods will be returned to you and we will have to charge you for all collection and delivery costs incurred.
If a fault is reported after 28 days of purchase, you will need to return the goods listing the fault. Please note that although your warranty covers both parts and labour for 24 months it does not cover the delivery and collection of the goods from the repairer and some service centres may charge for this. Any return charge must be paid by you, the customer, directly to DDS UK ltd.
If a fault is reported after 28 days of purchase, the goods must be returned to the warehouse where they were dispatched from and where the specialist engineers are based. Please contact us for a returns address, as goods will not be accepted at the sales office.
We strongly advise that you retain all original packaging in case of a return, replacement or repair.
We also strongly advise that when sending goods for repair, exchange or refund, you always use a registered service that obtains a signature on delivery.
We endeavour to respond to complaints within five working days.
By purchasing a product you are agreeing to the above terms and conditions.
None of the above affects your statutory rights as a consumer.
9. DDS UK Ltd. use the information supplied by you through the ordering page to process and fulfil your order. We may also use it to tell you about changes to our services, inform you of special offers and new product offerings that we think may be of interest to you. If you do not wish to receive this information from us in the future please email us and we will no longer correspond with you. Unless the law requires it this information will not be supplied to any other third party. Should you have any questions you wish to ask concerning your privacy please contact us
Company Details:
Address:-
Digital Display Systems UK Ltd, 11 Derwent Close, Horndean, Waterlooville, Hampshire UK PO8 0DH T+44 (0)7768 807569
Company Number:05554776 VAT Number: 871462711
